iGRATM Features

iGRATM (pronounced “i-grat-em”) is a mobile payment system used by servers within the hospitality sector, small businesses and the general public to send or receive quick and secure gratuity payments straight to bank accounts through your mobile. It is a unique improvement tool rewarding those delivering services by placing their customers at the core of what they do. Through iGRATM you can tip your server directly, offer a star rating, write a brief review of their service provided and include a review of the venue that employs them. The bottom line is that your opinion matters but so do the small amounts you tip, look out for our logo when you next visit hotels and restaurants or ask your server if they are an iGRATM registered service provider.

Search Server

Download the iGRATM from App stores, it takes minutes to register and sign in, input your payment card details to search and tip the server immediately. Search for people to tip by locating through our

unique tracking service, by name, iGRATM code or QR code or by the business where they work. Save to your favorites for those of you who tip frequently. Recipients receive their tips, star rate and review directly. Instant reply messages are sent on receipt of your tip and review. The App is used as a driver of continuous improvement. Allowing organisations to assess their capability, in relation to customer focused service delivery, identifying areas and methods for improvement. Our App uses NFC to locate your favorite server and restaurant.

Rate & Review

Service in a restaurant can make or break a diner’s experience. That’s why we believe customers are the loudest voice for a restaurant. The key to success is the repeat engagement of users, iGRATM focuses on

the customer service. We work with the hospitality industry to help improve service based on customer feedback. The customer can request a particular server, follow the best, find them through NFC. We abide by GDPR and data protection laws, therefore we respect your privacy and will not disclose customer information. We have created an App that offers a solution for you the customer to provide constructive criticism and for the restaurant to keep up their professional, high-level customer service, allowing individuals and teams to explore and acquire new skills in the area of customer focus and customer engagement, thus building their capacity for delivering improved services.

Brand Partnership

We go the extra mile recognising, rewarding and discovering the best dining and hospitality experiences through promotion / push messages sent with links to your brand for our users. iGRATM may

share information about a promotion or a new product to raise awareness of your brand. We carefully choose who to represent through negotiated mutually beneficial collaboration, building and creating a strong awareness in our social media strategies. We understand the importance of contracts and building a portfolio of sponsored content, that is why we ask you to list your brand on our web site and in App. iGRATM offers server review analytics and an independent validation of achievement. Allowing organisations to seek service excellence, demonstrate their competence, identify key areas for improvement and celebrate success.

Secure Gratuity (Tip) payments

NO CASH? NO PROBLEM! iGRATM prioritises data security and provides secure, safe and seamless transactions, protected by advanced encryption. iGRATM is a contactless mobile payments app where

you can tip and pay as secure as cash! We work with a 3rd party payment company and all major banks to ensure quick processing times. There is a Stripe transaction fee and a small iGRATM convenience fee. iGRATM complies with GDPR, PCI, Payment Card Industry Data Security Standard (PCI DSS) this is a proprietary information security standard for organisations that handle branded credit cards from the major card schemes. Digital tipping provides minimised security risk. Tip / Payment History.

Tip / Payment History

FREEDOM FROM CASH - iGRATM allows you to tip, rate and review the server, waiter, bartender or even the personal gym trainer! iGRATM provides a record of tips you have paid and for those who have received

tips in the app or online at:www.igratm.com Where some tips are placed into a pool system known as a tronc, it is an arrangement for the pooling and distribution to employees of the tips, gratuities and/or service charges. If a tronc exists in the UK, the responsibility for deducting pay-as-you-earn taxes from the distribution may lie with the troncmaster rather than the employer. Income from tipping cannot be counted when assessing whether a wage or salary meets the national minimum wage. For now, iGRATM only accepts (£ GBP, $ US Dollar, AUS Dollar and Euro) currencies.

Tip Calculator

The quickest and most handy tip calculator ever! Calculate tip and split the bill among friends in seconds! While tipping is normally not expected in most parts of the world, a tip or gratuity is an extra

sum of money paid to certain service workers for a service performed. Use our easy calculator to assist you to select an amount you feel the server deserves. Round up or round down on any value on the tip calculator and see the changes to the tip percentage, tip amount, total amount and amount payable per person immediately. How much should you tip? If a transaction is less than £10, the available tipping options are: No Tip, £1, £2 or £3. For a transaction £10 or more, the available tipping options are: No Tip, 15%, 20%, 25% or more if you like.

iGRATM App

iGRATM is a FREE app… with benefits! In a new era where quality hospitality service is recognised and rewarded, our app service enables you to Tip, Rate and Review Anyone that serves you, Anywhere, Anytime. Businesses will get honest feedback directly from their customers and clients which helps to make their businesses stronger and your future experiences with them better. iGRATM is a contactless mobile payments app where you can tip and pay as secure as cash! As a server or customer your journey begins with a quick download from the app stores, registration in app or online by adding your details as requested.

Once registered you're all set to send and receive tips. Remember to upload your photo so customers and servers can recognise you next time you visit. The iGRATM system will generate a unique ID code for each user, this ID will enable you to search for your favorite server by locating through our unique radius tracking service. As a server you will be able to track all your tips through iGRATM and they are paid directly into your bank account. There is an in-app calculator included to assist you to split the bill among friends. We are proud of our tip & review platform, we request you to share and invite others to enjoy the app service through your social media links. We go the extra mile recognising, rewarding and discovering the best dining and hospitality experiences through our brand partnerships and when enabled promotional push messages are sent with links to you.

Contact us

Partnership and General enquiries,  please fill out the form below.
You can chat to us on our social media, you can email to enquiries@iGRATM.com

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